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Department of Immigration & Emigration
Citizens / Clients Charter
About ourselves.
The Department of Immigration and Emigration was established for the purpose of maintaining a legal
control in terms of act No. 20 of 1948 and regulations relating to the amendments with the object of
providing a quality Immigration and Emigration service as well to take action with regard to foreigners
arriving in Sri Lanka and those remaining in the country.
The Department of Registration of Persons of Indian Origin was established under act No. 14 of 1967 for
the purpose of carrying out activities in relation to citizenship of persons of Indian origin.
A large number of divisions have been set up in the Department of Immigration and Emigration for the
successfully carrying out of these activities.
In order to provide them with a more efficient and satisfied service, new projects were introduced to
further strengthen the process of issuing of computerized passports begun in 1992 and also to protect
the computer system. These activities helped to successfully take forward the immigration and emigration
activities, which is becoming an essential and complex service.
Effecting various administrative changes in order to realize the efforts made by the department to
prevent
international rackets in violation of immigration and emigration laws as well as taking action
with
regard to immigrants engaged in activities detrimental to the credibility of the country, adopting
various
activities to facilities foreigners to enter the country and facilitate their stay without causing
damage
to the economy, society and culture. These procedures have been adopted in order not to
weaken the arrival
of foreigners and to safeguard the image that “Sri Lanka is a country friendly to foreigners”.
Vision:
To become the leading
Immigration and
Emigration Service
in the region
Mission:
Safeguarding the national security
and social value system
and regulating persons
entering and leaving the country
and providing citizenship services
whilst providing opportunities
for economic development.
Citizens /Clients Charter
Through the clients charter which is a joint effort between you the client and the service provider in order to improve the quality services provided and for the maximum realization of your expectations, reflects our vision, our mission, the services provided, the related standards, the provisions of the services provided and excellence of service as well as the service of conduct followed by us.
The objects of the Citizens /Clients charter.
» Continuously improving the qualitative nature of the public services being provided.
» Conform to the commitment to provide a qualitative and efficient service for Citizens /Clients.
» Creating an awareness relating to matters which the citizens / clients should know in obtaining
their services.
» Explaining the methodology in forwarding complaints and proposals of clients.
» Creating awareness in clients relating to rules, regulations and methodology.
Our Commitment
We declare by this Charter that we are committed to carrying out our services to our clients.
» honestly
» intelligently
» courteously
» with understanding
» impartially
» transparently
» without delay
» Efficiently and productively.
Our service Divisions
Passport activities
» Passport Division
» Renewal Division
» Diplomatic Division
» Divisional Secretariat Divisions
» Tappal Division
Visa Activities
» Visa Division
Immigration and Emigration Control Activities
» Investigation Division
» Ports Division
» Computer Division
» legal Division
Our activities
1. Taking action to permit persons to enter and leave the country acting within the purview of the
Immigrants and Emigrants Act.
2. Issue of passports to Sri Lankans.
3. Issue and extension of visas for the arrival and stay of foreigners in terms of the Immigrants and
Emigrants Act and related regulations.
4. Prevent the arrival of aliens; carry out investigations o gather information relating to foreigners
staying illegally in Sri Lanka and to extradite them.
5. Issue of Visitor Visas to foreign investors and professionals.
6. Registration of Sri Lankan children born abroad to Sri Lankans citizens as citizen of Sri Lankan.
7. Granting dual citizenship to Sri Lankans who have obtained foreign citizenship.
8. Issue of passports on applications directed by Sri Lankan Diplomatic Mission and High Commission
Offices, by Sri Lankan citizens living in these countries.
9. Carrying out action with regard to citizenship of persons of Indian Origin.
Our Expansion
Head Office
No. 41,
Ananda Rajakaruna Mawatha,
Colombo 10.
Telephone No. 0115329000
Email: controller@immigration.gov.lk
Web: www.immigration.gov.lk
Regional Offices:
Central Province
No. 43,
Sangharaja Mawatha,
Kandy.
Telephone No. 081 5624576
Southern Province
No. 09,
Rahula Road,
Matara.
Telephone No. 041 5412212
North Central Province
No. 390/1,
Harischadra Mawatha,
Anuradhapura.
Telephone No. 025 5676343
Our commitments
Passports Division
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Services provided
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Duration
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Fee
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Documents to be forwarded
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The officer to whom the documents should
be forwarded
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One day service
Issue of all countries Passport
Issue of Passport for Middle East
and South Asian countries
Identity Certificate
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03 Hrs.
03 Hrs.
03 Hrs.
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Rs.7,500
Rs.2,500
Rs.2,500
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Completed form I.E.35 (Form (‘K’)
National Identity Card and photo copy
Original and photo copy of Birth Certificate.
Existing Passport / Travel documents.
Documents to be submitted for inclusion of applicant’s
profession.
If children names are to be included in parent’s passport
the birth certificates and photocopies of same, the passport of the
applicant, photocopy of page where children of spouse are included and data
page and letter of consent along with completed from I.E. 35 (Form ‘C’).
If an application is made for a separate passport for
minor, the birth certificate and photocopy of the child’s birth certificated
from IE Form 35 (Form ‘K’) and letter of consent of parent and a photocopy of
page where names of children are included in the spouses passports and data
page.
In instance of a lost passport, a report from the closest
Police Station and penalty of Rs.10,000/- in addition to fee.
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C
o
n
t
r
o
l
l
e
r
(Passports)
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Ordinary Service
Issue of Passports for all countries
Issue of Passports to Middle East
and South Asian countries
Emergency Certificate
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14 days
14 days
14 days
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Rs.2,500
Rs.1,000
Rs.500
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Visa Division
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Service provided
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Duration
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Officer responsible
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01.
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Resident Visa
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03 days
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C
o
n
t
r
o
l
l
e
r
(Visa)
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02
.
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Entry Visa
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02 days
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03.
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Dual Citizenship Visa
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02 days
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04.
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SAARC Visa
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15 minutes
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05.
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Resident Visitor Scheme
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01 Hr., If all
requirements have been met.
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06.
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Extension of Resident Visa
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03 days
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07.
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Extension of Tourist Visa
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02 Hrs.
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08.
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Implementing “Sri Lanka my Dream Castle”
programme
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01 Hr. If all
requirements have been met.
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Renewal Division
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Services provided
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Duration
Hrs.
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Fee
Rs.
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Documents necessary
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Officer responsible
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Extension of Validity
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2
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200
(per annum)
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I.E.37 (Form ‘O’)
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Deputy
Controller
(Renewal)
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Change of Name
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2
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500
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I.M.37 (Form ‘O’) along with Marriage Certificate / Birth
Certificate and photocopies of same.
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Inclusion or Change of Profession or Designation
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2
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500
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I.E.37 (Form ‘O’) along with professional certificate.
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Inclusion of National Identity Card number
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2
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500
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I.M.37 (Form ‘O’) along with National Identity Card and
photo copy of same.
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Validity for one more journey
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2
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500
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I.E.37 (Form ‘O’) along with Birth Certificate / National
Identity Card / other relevant documents and photo copies of same.
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Passport to be validated for All Countries (Middle East /
Hajj Pilgrimage / India, Nepal)
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2
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5000
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I.E.37 (Form ‘O’) along with National Identity Card /
Birth Certificate / Citizenship certificate.
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Cancellation of counter signature for single journey
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2
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500
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I.E.37 (Form ‘O’), Birth Certificate / National Identity
Card / Other related documents and photo copies of same.
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Inclusion and deletion of names of children
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2
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500
(for one child)
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I.E.35 (Form ‘C’) Photocopies of Birth Certificate, data
page of spouse’s passport and page where particulars of children are entered
and letter of consent of spouse.
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Countersigning dual citizenship
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2
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500
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I.E.37 (Form ‘O’) along with dual citizenship certificate
and photocopies of same and receipt of payment and photo copies of same.
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For any other amendment
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2
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500
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Relevant documents and photo copies of same along
with I.E.37 (Form ‘O’)
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Citizenship Division
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Service
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Duration
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Legal provisions
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Officer responsible
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01.
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Registration of birth of children less than 18 years born
abroad.
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Under Section 5 (2) of the Citizenship Act No. 18 of 1948.
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Assistant
Controller
(Citizenship)
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(i) Registration within one year of the birth
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01 day
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(ii) Registration of birth after one year of
birth.
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22 days
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02.
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Grant of Duel Citizenship
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103 days
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Act No. 45 of 1987
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Service provided by Indo Lanka Citizenship Division
- Issue
of certificate confirming citizenship under Act No. 39 of 1968.
- Issue
of certificates confirming citizenship under Act No. 35 of 2003
- Issue of Notification letters with regard to
special declarations under Act No. 35 of 2003
(Notice
indicating the receipt of special declaration under section 2 of the Grant of
Citizenship to persons of Indian Origin Act No. 35 of 2003 to the effect that
Sri Lankan Citizenship has been obtained voluntarily.)
Issue of Certificate of confirmation
Citizenship under act No. 39 of 1988
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Service provided
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Documents to be forwarded
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Duration taken
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Officer responsible
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Issue of certificates confirming Citizenship under Section
4 of the Award of Citizenship to Foreigners Act No. 39 of 1988
* No fee levied.
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Documents to be forwarded to obtain certificate of
confirmation of Citizenship under section 4 of Act No. 39 of 1988.
1.
Application duly perfected and certified
before a Justice of the Peace. (IC/C/SPA form)
2.
Copy of Birth Certificate of applicant.
3.
Copy of National Identity Card.(If available)
4.
Copy of Marriage Certificate.
5.
Copies of parents citizenship certificates.
(only if parents have obtained citizenship before)
6.
Please forward an affidavit confirming birth
and marriage of applicant along with the birth certificate of child only if
the birth certificate or marriage certificate is not available.
* Since
children born on or after 11.11.1988 to parents entitled to citizenship under
this Act by decent there should not apply for citizenship under this Act.
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60 days
Certificate will be issued within 60 days of relevant
documents have been forwarded along with the duly perfected application.
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Deputy Commissioner, Department of Registration of Persons
of Indian Origin,
4th Floor, Ananda Rajakaruna Mawatha, Colombo 10.
Tel. 011-5329430
011-5329435
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(2) Issue of Certificates confirming
citizenship under Act No. 35 of 2003
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Service provided
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Documents to be forwarded
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Duration
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Officer to whom application should be
forwarded
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Issue of Confirmation Certificates under Section 4 of
Grant of Citizenship to Persons of Indian Origin Act No. 35 of 2003.
* No fees are levied.
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(1)
1.
2.
3.
4.
5.
1.
2.
3.
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Documents which should be forwarded to obtain certificate
confirming citizenship under section 4(1) of Act No. 35 of 2003.
Application duly perfected and certified before a Justice
of the peace.
(C/P/1/0/2003/1 form)
Copy of certificate of Birth.
Copy of National Identity Card. (Only if available)
If parents of applicants have obtained citizenship
certificates copies of same (Only if parents have obtained citizenship by
registration.)
Please forward copies of other documents along with an
affidavit to establish birth of self and other civil particulars of birth
certificate is not available. (Birth certificates of birth, marriage or
school leaving etc. of children.
Special instructions to applicants bearing Indian passport
holders only.
A photocopy of the letter sent by the commissioner in
response to the special declaration under section 2 by the applicant earlier
if issued. (Showing the reference number clearly.)
A clear photocopy of the Indian Passport last obtained by
the applicant should be attached to the application.
A clear photocopy of the first Passport issued to the
applicant if available should be attached to the application.
* Since children born on or after 11.11.2003 to parents entitled
to citizenship under this Act by descent, they should not apply for
citizenship under this Act.
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60 days
Certificate shall be issued within 60 days if duly
perfected application is forwarded along with relevant documents.
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Deputy Commissioner, Registration of Persons of Indian
Origin Department, 4th Floor, No. 41, Ananda Rajakaruna Mawatha,
Colombo 10.
Tel.
011-5329430
011-5329435
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(3) Special Declaration under Act No. 35 of
2003
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Service Provided
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Documents to be provided
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Duration
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Officer to who your application should be
forwarded
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Notice informing receipt of Special Declaration to the
effect that Sri Lankan citizenship has been obtained voluntarily under
Section 2 of the Award of Citizenship to Persons of Indian Origin Act No. 35
of 2003.
* No fees shall be levied.
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Special Declaration from Awarding the Grant of Citizenship
to Persons of Indian Origin act No. 3 of 2003.
(C/P/1/0/2003/2)
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07 days
Certificate will be issued within 07 days of relevant
documents are forwarded along with a duly perfected form.
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Deputy Commissioner, Registration of Persons of Indian
Origin Department, 4th Floor, No. 41, Ananda Rajakaruna Mawatha,
Colombo 10.
Tel.
011-5329430
011-5329435
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Our Expectation
Whilst thanking you for having your trust in us and when
obtaining our services,
v Please
be in queue for your turn to forward your documents.
v Please
arrive with a prior understanding of the expected function.
v Please
complete the form correctly and forward the application form only along with
the documents relevant to the amendment. This would not only help to save your
time it would also facilitate our task.
v Please
conform with the rules and regulations and in a manner to safeguard the
environment of the institution.
You can express your support to us by making your requests
to us on time and by having an idea of what could and what could not be
expected from us.
Our Standards
We are committed to provide you
with the service requested within the time frame if you have provided the
required information, documents have been provided and if the stipulated fees
have been paid.
We will respond to your every
request instantly.
Where there is a delay in taking
the final decision or if there is a delay invariably or if there is a problem
you will be instantly informed of the reason.
We will take every effort to give
priority to the clergy, the disabled, mothers with infants and pregnant
mothers.
Complaints and
Methodology of resolution
Our staff will provide the
necessary help and service continuously. Your problems, views, complaints or
suggestions with regard to the above mentioned targets may be deposited in the
box or directed to the Controller of Immigration and Emigration or to the
divisional heads.
Name:- Mr.P.B.
Abeykoon
Designation:- Controller General / Commissioner of
Registration of Persons of Indian Origin
Telephone No. 011-5329400
Name:- Mr.W.A.C.
Perera
Designation:- Controller
(Passports)
Telephone No. 011-25329121
Name:- Mrs.
Damayanthi Jayaratne
Designation:- Controller
(Visa)
Telephone No. 011-5329300
Name:- Mr.S.D.K.
Fernando
Designation:- Deputy
Controller (Renewal)
Telephone No. 011-25329010
Name:- Mr.K.H.D.K.
Samarakoon
Designation:- Assistant
Controller (Citizenship)
Telephone No. 011-5329240
Complaints or suggestions of foreigners may be forwarded
through Email. controller@immigration.gov.lk
We welcome suggestions from you our esteemed clients.
Any further particulars regarding
matters included in this Charter may be obtained from the brochure issued from
the Information Counter or accessing our Website www.immigration.gov.lk
We are always committed to provide you a quality service and
we seek your cooperation to make our task a reality.
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