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Performing normal day-to-day duties PDF Print E-mail

MEDIA RELEASE

Performing normal day-to-day duties during the period of Covid-19 pandemic

The Head Office and the Regional Offices of the Department of Immigration and Emigration will be kept open to the Public

for providing the following services with effect from 19.10.2020 subject to the announcements of imposition curfew in the

District where the Office is located.

Accordingly, the Public are kindly informed to make an appointment through the relevant telephone numbers or web extensions before visiting to the Office to obtain the following services.


I also request the public to seek advice from the nearest regional offices and to obtain services whenever possible by calling the following telephone numbers.


It is further informed that the persons, who have not made an appointment in this manner, will not be allowed to enter

the Office premises.



Opening hours

To avail the service, a date and time should be reserved  through the following telephone numbers or web extension

(Days can be reserved only between  09:00 am to 03:00 pm)

 

1.

 

Acceptance of  passport applications under One Day Service

8.00 a.m. to

1.00 p.m.

Travel Division of Battaramulla Head Office

To reserve through telephone- 0707101060, 0707101070

To reserve dates through web extension-

https://eservices.immigration.gov.lk/td

 

 

 

2.

 

 

 

Acceptance of  passport applications under Normal Service

 

 

 

9.00 a.m. to

1.00 p.m.

Travel Division of Battaramulla Head Office

To reserve through telephone – 0707101060, 0707101070

To reserve dates through web extension-

https://eservices.immigration.gov.lk/td

Matara Office - 041-5412212, 041-5104444

Kandy Regional Office - 081-5624509, 081-5624470

Kurunegala Regional Office - 037-5550562-63

Vavunia Regional Office - 025-5676344-45

 

 

3.

 

 

Alteration of passport details

9.00 a.m. to

1.00 p.m.

Alteration Division of Battaramulla Office

To reserve through telephone –

0707101060, 0707101070

Matara Office - 041-5412212, 041-5104444

Kandy Regional Office - 081-5624509, 081-5624470

Kurunegala Regional Office - 037-5550562-63

Vavunia Regional Office - 025-5676344 -45

 

4.

Registration of Citizenship (duties related to Dual Citizenship/ Registration under section 5(2) of  Citizenship Act)

9.00 a.m. to

1.00 p.m.

Citizenship Division of Battaramulla Office

To reserve through telephone - 0707101030

 

 

5.

Duties related to  Citizenship of Persons of Indian/Chinese Origin

9.00 a.m. to

1.00 p.m.

Policy Division of Battaramulla Head Office

To reserve through telephone- 0115329680, 0717009573

 

6.

Verification  of information in  data page of the passport

9.00 a.m. to

1.00 p.m.

Overseas Mission Division of Battaramulla Head Office

To reserve through telephone-

0115329233 , 0115329235

 

7.

Obtaining an Arabic translation of passport data page and the  related endorsements

9.00 a.m. to

1.00 p.m.

Overseas Mission Division of Battaramulla Head Office

To reserve through telephone-

0115329233 , 0115329235

 

 

 

 

8.

Extension of Visit Visas and Residence Visas of the foreigners who are  currently staying in Sri Lanka

9.00 a.m. to

1.00 p.m.

 

To reserve dates through web extension -

https://eservices.immigration.gov.lk/vs

If you are unable to obtain a visa by visiting the Battaramulla Head Office, please call 0710185887 at the Matara / Kurunegala / Kandy Regional Offices to make arrangements.

If there is any difficulty in reserving the dates as above, please seek help through the number 0707101050 between 9.00 am to 3.00 pm  during working days

 

9.

Border Control activities of Approved Ports

24 hour service

Officers have been deployed at the Ports to carry out immigration and emigration activities in accordance with government policy decisions.

 

10.

Providing travel  details , Dispatching of  a passport from Sri Lanka through a third party

9.00 a.m. to

1.00 p.m.

Ports Division of Battaramulla Head Office

To reserve through telephone - 0777782505

 

 

11.

Obtaining passports, printed under the Normal Service, at the Battaramulla Head Office

9.00 a.m. to

1.00 p.m.

Postal Division of Battaramulla Head Office

To reserve through telephone – 0115329245, 0115329246

(If it is essential to obtain  the passport  before sending by Registered post)

General instructions for clients

  • A client who wishes to obtain a service should reserve a date and time using the above procedure and if such a client does not arrive at the time reserved so, the reservation will be canceled. A date and time should be reserved again using the above procedure.

 

  • When reserving a date and time using the above procedure, the identification number/ acknowledgment provided in the

reservation of date and time should be brought when the client arrives the Department to obtain the service and it should

be forwarded to the security personnel on the arrival at the Office.

 

  • Only the person receiving the service and the persons whose presence is required legally at the instance of getting

services are permitted to enter the Office. Further, information for obtaining services should be collected by visiting

the website of the Department, http://www.immigration.gov.lk/ and clients should bring all the necessary documents

to obtain the services.


Clients must essentially adhere to the following instructions

  • Everyone who enters the office should wear face masks and should wash their hands at the places where facilities

are provided to clean hands.

 

  • Body temperature of all the persons entering the office will be checked before entering the office premises and everyone

must give their support for that purpose and persons with body temperature more than     98.4 °F or 37 °C are not allowed

to enter the office premises.

 

  • Persons who have one or more of the symptoms of  Covid- 19  such as cough, fever, cold, sore throat, body aches,

shortness of breath, a person who has been in close contact with a Covid - 19 patient for the last 14 days, a person who

has been quarantined for the Covid - 19 must not arrive to the office seeking services.

 

  • Since the service will be provided for a limited number of clients in a day, clients should seek services by constantly

maintaining a minimum distance of 1 meter.

 

  • Clients must comply with the guidelines given by the Officers of the Health Sectors, Security Forces, Supervising Officers

of the Office and the guidelines displayed at the Office premises.

 

IMPORTANT: I ​​hereby inform that providing of all the above services are subject to policy decisions, curfew, health and security decisions taken from time to time in view of the prevailing epidemic and the decisions regarding the provision of such services are   subject to the revisions made from time to time.

 

Controller General

Department of Immigration and Emigration

 

News & Events

Regional Office, Kurunegala shifted to a new building

The Regional Office, Kurunegala of this Department has been shifted to a new building at, No. 95, Negombo Road, Kurunegala from 05thOctober 2020.

 


 
Foreign Nationals are not allowed to enter Sri Lanka until further notice

All types of Visas already granted to all foreign nationals and not arrived to Sri Lanka yet, have been temporarily suspended. They will not be allowed to enter Sri Lanka until further notice.


 
Suspension of issuance of Visas in Sri Lanka due to the COVID – 19 Outbreak

All types of Visa issuance to enter Sri Lanka for all countries have been temporarily suspended


 

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