MEDIA RELEASE

Performing normal day-to-day duties during the period of Covid-19 pandemic

The Head Office and the Regional Offices of the Department of Immigration and Emigration will be kept open to the Public

for providing the following services with effect from 19.10.2020 subject to the announcements of imposition curfew in the

District where the Office is located.

Accordingly, the Public are kindly informed to make an appointment through the relevant telephone numbers or web extensions before visiting to the Office to obtain the following services.

I also request the public to seek advice from the nearest regional offices and to obtain services whenever possible by calling the following telephone numbers.

It is further informed that the persons, who have not made an appointment in this manner, will not be allowed to enter

the Office premises.

General instructions for clients

• A client who wishes to obtain a service should reserve a date and time using the above procedure and if such a client does not arrive at the time reserved so, the reservation will be canceled. A date and time should be reserved again using the above procedure.

• When reserving a date and time using the above procedure, the identification number/ acknowledgment provided in the

reservation of date and time should be brought when the client arrives the Department to obtain the service and it should

be forwarded to the security personnel on the arrival at the Office.

• Only the person receiving the service and the persons whose presence is required legally at the instance of getting

services are permitted to enter the Office. Further, information for obtaining services should be collected by visiting

the website of the Department, http://www.immigration.gov.lk/ and clients should bring all the necessary documents

to obtain the services.

Clients must essentially adhere to the following instructions

• Everyone who enters the office should wear face masks and should wash their hands at the places where facilities

are provided to clean hands.

• Body temperature of all the persons entering the office will be checked before entering the office premises and everyone

must give their support for that purpose and persons with body temperature more than     98.4 °F or 37 °C are not allowed

to enter the office premises.

• Persons who have one or more of the symptoms of  Covid- 19  such as cough, fever, cold, sore throat, body aches,

shortness of breath, a person who has been in close contact with a Covid - 19 patient for the last 14 days, a person who

has been quarantined for the Covid - 19 must not arrive to the office seeking services.

• Since the service will be provided for a limited number of clients in a day, clients should seek services by constantly

maintaining a minimum distance of 1 meter.

• Clients must comply with the guidelines given by the Officers of the Health Sectors, Security Forces, Supervising Officers

of the Office and the guidelines displayed at the Office premises.

IMPORTANT: I ​​hereby inform that providing of all the above services are subject to policy decisions, curfew, health and security decisions taken from time to time in view of the prevailing epidemic and the decisions regarding the provision of such services are   subject to the revisions made from time to time.

Controller General

Department of Immigration and Emigration